Politique d’expédition

Shipping Policy — NESTORA

Last updated: September 2026

At NESTORA, we want your order to reach you as smoothly and reliably as possible. Please review the information below regarding order processing, shipping and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be slightly longer during weekends, public holidays, promotional periods or periods of high demand.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

Our current estimated delivery time is generally 5–10 business days after processing for the following destinations:

• United States
• Canada
• United Kingdom

Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to the carrier, customs procedures, weather conditions, peak periods or other circumstances outside NESTORA's reasonable control.

Free Standard Shipping

NESTORA currently offers FREE Standard Shipping to the United States, Canada and the United Kingdom.

Any applicable customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated during checkout.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided when placing your order. Please allow some time after receiving your shipping confirmation for tracking information to become active.

If your order contains multiple products, they may occasionally be shipped separately and arrive in different packages or on different dates.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

NESTORA cannot be held responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

Delayed Orders

If your estimated delivery period has passed and your tracking information has not been updated for an extended period, please contact our customer support team. We will review the shipment information available and assist you with the next steps.

Lost or Damaged Packages

If you believe your package has been lost or your order arrives damaged, please contact us promptly with your order number and, where applicable, photos of the package and product.

We will review the situation and work with you to determine the appropriate solution in accordance with our refund and return policy.

Contact

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.

NESTORA
Warmth, comfort, and slower moments at home.